Understanding how to clear Xerox error codes requires knowing whether your printer has encountered a temporary sensor interruption or a protective hardware lockout stored in Non-Volatile Memory (NVM). Across Xerox VersaLink, AltaLink, and WorkCentre multifunction printers, error codes are divided into transient operational faults that clear after a full power discharge and latched safety codes—most commonly thermal fuser errors—that remain locked on the screen even if you unplug the machine. When a routine restart fails to restore the printer to a Ready state, accessing the hidden UI Diagnostic Mode (Service Mode) with the default Customer Service Engineer passcode 6789 allows you to clear fault logs, reset maintenance counters, or change latched NVM fault bits back to zero after repairin...

Xerox Error 062-380: Causes, Fix Steps, and When to Service If your Xerox printer displays Error 062-380, the issue is commonly linked to the scanner subsystem (calibration/illumination/scan lamp behavior). In many cases, a clean restart and a few basic checks can clear it—but if it persists, it may require service. This guide walks you through safe troubleshooting steps in the right order. Quick Fix (Try First) Power cycle Turn the printer OFF Unplug for 60 seconds Plug in and turn ON Check covers and paper path Make sure all covers are fully closed Remove any stuck paper or small scraps Let the printer fully initialize Wait 2–3 minutes after startup before testing again If the error returns, cont...

Tag: xerox error-codes

How to Clear Xerox Error Codes: Service Mode 6789 & Latched Faults

Xerox Error 062-380: Causes, Fix Steps, and When to Service